Service Management System
Client
POL-FRAAdvanced service management system designed for POL-FRA, a dynamically growing company providing comprehensive service and installation operations across Poland. Since 2017, POL-FRA has developed a nationwide network of technical partners, achieving full coverage throughout the country and completing over 180,000 service orders. The system manages the entire lifecycle of service orders at every stage (intake, visit, diagnosis, repair, billing, etc.), reducing service and billing time through transparent cooperation and communication with stakeholders (clients, insurers, partners, service centers).
Key Features
- Complete service order lifecycle management (intake, visit, diagnosis, repair, billing)
- Network coordination for nationwide technical partners
- Transparent stakeholder communication (clients, insurers, partners, service centers)
- Consistent information flow via dedicated API
- Action auditability and KPI reporting
- Support for operational and financial decision-making
- Integration with Turbo-Service system for dispatch-based orders
- Cloud infrastructure with high availability and data security
- Scalability adapted to dynamically growing needs
- AI assistants implementation supporting technical partner coordination and customer service
- Application containerization ensuring predictable deployments and repeatable environments
Services
"Cooperation with Pragma Software Solutions is at the highest level. The team demonstrates high technical competence and the ability to understand the specifics of our business. We fully recommend this company as a reliable technology partner."
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